Shipping & Returns Policy

Shipping

Europe, US & Canada: 1-3 working days Rest of the World: 2-4
working days
Order before 11.30 am and your order will be dispatched on the same
working day (Mon-Fri excluding Italian public holidays).
We will ship your order with DHL Express Delivery.

Returns & Exchanges

Orders can be exchanged or, if you are not satisfied, totally
refunded. As long as the products are still in their original
condition and packaging, we’ll refund their purchase price in full
within 30 working days after we receive your package. Refunds will
be credited to the original form of payment for the purchase.
If you ordered the wrong size or color you can arrange your Exchange
by filling out the quality control form here, specifying the reasons
for returning your item. Needless to say, the products you send us
the back must be in its original condition, complete with their
packaging, according to the above-mentioned Returns Policy.

Damaged or Defective Products

Please return any item purchased from aora.com that arrives to you
damaged or defective, or isn’t what you ordered.